Terms of Use

Welcome to the Sorella Beauty Spa website. By browsing, booking or buying on this website, you agree to the terms below. Please read them carefully before using the website.

1. Website owner and operator

• Business name: HỘ KINH DOANH TRÂM SPA (Tram Spa Household Business), trading as Sorella Beauty Spa
• Household business registration number: 001190038472 — first registered on 22 January 2026 at the Economic Division, People’s Committee of Nghia Tru Commune, Hung Yen Province
• Owner: Nguyen Minh Tram
• Registered address: Co Xanh 14-78, Vinhomes Ocean Park 3, Nghia Tru Commune, Hung Yen Province, Vietnam
• Phone: +84 961 163 579 — Hotline: +84 902 752 725
• Customer care email: cskh.sorellaspa@gmail.com

2. Products and services on this website

• Genuine skincare products, sold and delivered through the website’s online ordering function.
• Skincare services and beauty treatments at Sorella locations. The website presents services, prices and accepts bookings; treatments are performed in person at our locations.
• Medical aesthetic services (where offered) are performed by our licensed partner medical team after a doctor’s examination and consultation.

3. Sorella’s rights and obligations

• Provide honest, accurate information on products, services, prices and transaction terms, and update it promptly when it changes.
• Ensure products have clear origin and are within their expiry date; perform services according to the published protocols.
• Confirm orders, deliver, and handle exchanges, returns and refunds according to the policies published on this website.
• Protect customers’ personal data in accordance with the Privacy Policy.
• Receive and resolve feedback and complaints in accordance with the Complaint Handling Policy.
• Refuse or cancel orders showing signs of fraud, inaccurate information, or when products are out of stock, and tell the customer why.

4. Customers’ rights and obligations

• Receive full information on products and services before purchase; inspect, exchange, return and receive refunds according to the published policies.
• Provide accurate information (name, phone number, delivery address) when ordering or booking.
• Pay in full and on time using the chosen payment method.
• Use products as instructed; tell our specialists about your health conditions, allergies and medication before any treatment.
• Do not use the website for fraud, sabotage or any unlawful purpose.

5. Conditions and limits on supply

• The website currently accepts orders for delivery within Vietnam. Customers outside Vietnam, please contact Sorella for individual advice (see the Shipping Policy).
• Quantities are limited by stock at the time of ordering; Sorella will contact you if an item is temporarily unavailable.
• Some treatments have health, age or skin-condition requirements; our specialists or doctors may decline a treatment that is not suitable, for your safety.
• Promotions apply under the conditions and validity period stated for each programme.

6. Intellectual property

All content, images, videos, logos and the Sorella brand on this website belong to Sorella or are used lawfully. Do not copy or use them for commercial purposes without Sorella’s written consent.

7. Related policies

These terms apply together with our Privacy Policy, Pricing Policy, Payment Policy, Shipping Policy, Returns & Refunds Policy, Complaint Handling Policy, How to Order guide and Treatment Package Terms.

8. Governing law and changes

These terms are governed by the laws of Vietnam. Sorella may update these terms; the new version is published on this page and takes effect from its publication date. Changes do not affect orders confirmed beforehand. Consumers’ statutory rights are always preserved.

9. Contact

• Hotline: +84 902 752 725 (9 AM – 8 PM, every day)
• Email: cskh.sorellaspa@gmail.com
• WhatsApp: +84 961 163 579 — Zalo and Facebook Messenger: contact buttons at the bottom of every page
• In person at any Sorella location (see the Locations page)